Terms of Service

These Terms of Service ("Terms") govern your use of the OLT EMS Solutions platform and services. By accessing or using our platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, purchasing a subscription, or using the OLT EMS Solutions platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our services.

If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Service Description

OLT EMS Solutions provides a self-hosted ISP management platform that includes:

• Customer and subscriber management
• OLT monitoring and network management (VSOL EPON/GPON)
• Billing, invoicing, and transaction tracking
• Work orders, support tickets, and field service management
• Analytics, reporting, and KPI dashboards
• User management with role-based access control

The platform is deployed on your own infrastructure. We provide the software, documentation, updates, and support according to your subscription tier.

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your contact information is current and accurate

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscriptions & Billing

Plans

OLT EMS Solutions offers four subscription tiers: Starter ($143.75/mo), Professional ($230/mo), Business ($345/mo), and Enterprise ($517.50/mo), all inclusive of 15% VAT. Each tier includes specific features, user limits, and customer/ONU caps as described on our pricing page.

Free Trial

New subscriptions include a 7-day free trial with full access to the selected tier. A $1 PayPal authorization is required to verify your account.

Payment

• Subscriptions are billed monthly via PayPal
• Payments are due at the start of each billing cycle
• Failed payments will result in a 12-hour grace period before service suspension

Upgrades & Downgrades

You may upgrade your plan at any time (effective immediately). Downgrades take effect at the start of the next billing cycle. No prorated refunds are provided for downgrades.

Cancellation

You may cancel your subscription at any time. Access continues until the end of the current billing period. We do not provide refunds for partial billing periods.

5. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract source code
• Redistribute, sublicense, or resell the software
• Exceed the user, customer, or ONU limits of your subscription tier
• Use the platform to store or transmit malicious code
• Interfere with the platform's operation or security

6. Intellectual Property

OLT EMS Solutions and all associated code, documentation, designs, logos, and trademarks are the exclusive property of OLT EMS Solutions. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform during your subscription period.

7. Data Ownership

You retain full ownership of all data you enter into the OLT EMS platform. This includes customer records, billing data, network configurations, and operational data. Since the platform is self-hosted, your data resides entirely on your infrastructure.

We do not access, view, or process your operational data. We are not responsible for data loss resulting from your server hardware failures, misconfigurations, or lack of backups.

8. Disclaimers

The platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Uninterrupted or error-free operation
• Compatibility with all OLT hardware or firmware versions
• Accuracy or completeness of network monitoring data

9. Limitation of Liability

To the maximum extent permitted by law, OLT EMS Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of data, revenue, or business opportunities
• Network outages or OLT communication failures
• Decisions made based on monitoring data or analytics

Our total liability shall not exceed the amount you paid for the platform in the 12 months preceding the claim.

10. Termination

We may terminate or suspend your access if you:

• Violate these Terms of Service
• Fail to pay subscription fees after the grace period
• Engage in activities that harm our business or other users

Upon termination, your license to use the platform ends. Since data is self-hosted, it remains on your server unless you choose to delete it.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms shall be resolved through binding arbitration or in courts of competent jurisdiction.

12. Contact

For questions about these Terms, please contact us:

• Email: info@oltems.com
• Business Hours: Mon–Fri, 9:00 AM – 6:00 PM China Standard Time (UTC+8)