OLT EMS Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ISP management platform and marketing website.
1. Information We Collect
Account Information
When you create an account or request a trial, we collect:
- Name and email address
- Company name and role
- Contact phone number (optional)
- Billing information for paid plans
Platform Data
When you use the OLT EMS platform, the following data is stored on your own server:
- Customer/subscriber records you enter
- OLT configuration and monitoring data
- Billing, invoice, and transaction records
- Work orders, support tickets, and activity logs
- User accounts, sessions, and audit trails
Important: OLT EMS Solutions is a self-hosted platform. Your operational data resides entirely on your infrastructure. We do not have access to your subscriber data, billing records, or network telemetry.
Website Data
When you visit our marketing website, we may collect:
- IP address and browser/device information
- Pages viewed and time spent on site
- Referral source and search terms
- Contact form submissions
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Send product updates, security alerts, and support communications
- Respond to your inquiries and support requests
- Analyze usage patterns to improve our platform
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Data Storage & Security
We take data security seriously and implement the following measures:
- Encryption: AES-256-GCM encryption for sensitive data fields
- Password Hashing: bcrypt hashing for all user passwords
- Session Protection: CSRF token validation and session heartbeat monitoring
- Audit Logging: Comprehensive activity logs with category and severity tracking
- Self-Hosted: Your operational data never leaves your server infrastructure
4. Third-Party Services
We may use the following third-party services:
- PayPal: For payment processing on subscription plans
- SMTP Providers: For transactional emails (password resets, notifications)
- Analytics: To understand website traffic and usage patterns
Each third-party service has its own privacy policy governing their use of your data.
5. Cookies & Tracking
Our marketing website may use cookies for:
- Essential Cookies: Required for site functionality (session management)
- Analytics Cookies: To understand how visitors use our site
- Preference Cookies: To remember your settings and choices
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
- Export your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at info@oltems.com.
7. Data Retention
We retain your account information for as long as your account is active. If you cancel your subscription, we retain basic account data for up to 12 months for support and legal purposes, after which it is permanently deleted.
Platform data stored on your server is entirely under your control and subject to your own retention policies.
8. Children's Privacy
OLT EMS Solutions is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@oltems.com
- Address: OLT EMS Solutions, China
- Business Hours: Mon–Fri, 9:00 AM – 6:00 PM China Standard Time (UTC+8)