app.customems.com/dashboard Secure

Good Morning, Admin Administrator

24 Transactions 18 Calls 7 Tickets

Clocked In 4h 32m 3 AD

Dashboard

10:32:47

Tuesday, March 11, 2026

Monitoring

Calls

Field Jobs

I.T Tasks

Transactions

Follow-Up Queue 5 Open

Customer	Type	Priority	Status
Marcus Johnson	Call	High	Open
Sarah Williams	Field Job	Medium	Claimed
David Chen	I.T	Low	Open

Customer Management

ID	Name	Plan	ONU MAC	Area	Status
`130020240001`	James Rodriguez	Home 100 Mbps	`AC:15:A2:D4:8E:01`	North District	Active
`130020240012`	Maria Santos	Home 50 Mbps	`AC:15:A2:D4:8E:12`	Eastside	Active
`130020240025`	Kevin Thompson	Business 200 Mbps	`AC:15:A2:D4:8E:25`	Central	Suspended
`130020240038`	Lisa Chang	Home 100 Mbps	`AC:15:A2:D4:8E:38`	Westpark	Active
`130020240044`	Andre Baptiste	Home 25 Mbps	`AC:15:A2:D4:8E:44`	South Zone	Pending

Showing 1-5 of 1,294 customers

Billing & Invoicing

$48,250

Collected (MTD)

$12,450

Outstanding

1,294

Invoices Generated

Overdue

Recent Invoices

Invoice #	Customer	Plan	Amount	Due Date	Status
`INV-2026-03-001`	James Rodriguez	Home 100 Mbps	$599.00	Mar 15	Paid
`INV-2026-03-002`	Maria Santos	Home 50 Mbps	$449.00	Mar 15	Paid
`INV-2026-03-003`	Kevin Thompson	Business 200 Mbps	$1,299.00	Mar 15	Overdue
`INV-2026-03-004`	Lisa Chang	Home 100 Mbps	$599.00	Mar 15	Unpaid

Support Tickets

Ticket #	Customer	Category	Priority	Assigned	Status	Created
`#TK-0847`	Andre Baptiste	No Internet	Critical	Tech Team A	Open	10:15 AM
`#TK-0846`	Kevin Thompson	Slow Speed	Medium	Network Ops	In Progress	9:42 AM
`#TK-0845`	Sandra Miller	Billing Dispute	Low	Billing Dept	Open	9:10 AM
`#TK-0844`	Maria Santos	ONU Offline	High	Tech Team B	In Progress	Yesterday

Bandwidth Monitoring

847

Online ONUs

Offline ONUs

6.8 Gbps

Total Throughput

78%

GE Uplink Usage

Real-Time ONU Traffic LIVE

ONU	Customer	Plan	Download	Upload	Rx Power	Status
`ONU 1/1/1:1`	James Rodriguez	100 Mbps	87.4 Mbps	12.1 Mbps	-18.2 dBm	Online
`ONU 1/1/1:2`	Maria Santos	50 Mbps	42.8 Mbps	5.3 Mbps	-20.1 dBm	Online
`ONU 1/1/1:3`	Kevin Thompson	200 Mbps	0 Mbps	0 Mbps	N/A	Offline
`ONU 1/1/1:4`	Lisa Chang	100 Mbps	65.2 Mbps	8.7 Mbps	-24.8 dBm	Online
`ONU 1/1/1:5`	Andre Baptiste	25 Mbps	24.1 Mbps	3.4 Mbps	-19.5 dBm	Online

Work Orders

WO #	Customer	Type	Technician	Scheduled	Status
`WO-2026-0312`	Andre Baptiste	Installation	John M.	Mar 11, 2PM	In Progress
`WO-2026-0311`	Lisa Chang	Repair	Mike R.	Mar 11, 10AM	Completed
`WO-2026-0310`	Kevin Thompson	Maintenance	Sarah K.	Mar 12, 9AM	Scheduled

Analytics & Reports

$156K

Total Revenue

94.2%

Collection Rate

1,294

Active Subscribers

2.4h

Avg Ticket Resolution

Revenue by Month

Oct

Nov

Dec

Jan

Feb

Mar

Top Performers (KPIs)

1Sarah K.98.5

2John M.95.2

3Mike R.91.8

4Lisa P.89.1

Inventory Management

Item	Category	In Stock	Min Qty	Status	Last Updated
V2801F ONU	Network Equipment	145	50	OK	Mar 10
Fiber Drop Cable (300m)	Cable	12	20	Low Stock	Mar 9
SC/APC Connectors	Accessories	380	100	OK	Mar 8
V2802RGW Router	Network Equipment	28	15	OK	Mar 7
PLC Splitter 1:8	Passive	8	10	Warning	Mar 6

Network Monitoring

OLT Status

OLT-1 V1600G4

Online - 8 PON Ports

Uptime: 142d 7h

OLT-2 V2800

Online - 16 PON Ports

Uptime: 89d 14h

OLT-3 V1600G

Online - 8 PON Ports

Uptime: 203d 2h

OLT Syslog (Live Tail) LIVE

10:32:41 [INFO] ONU 1/1/1:3 register success, SN: VSOL-A2D48E25

10:32:38 [WARN] ONU 1/1/2:7 optical power low: -27.3 dBm

10:32:35 [INFO] ONU 1/1/1:5 traffic profile applied: 25Mbps_UP_50Mbps_DN

10:32:30 [ERR] ONU 1/1/3:2 link down, last seen 2m ago

10:32:28 [INFO] PON 1/1/1 utilization: 6.8 Gbps / 10 Gbps (68%)

10:32:22 [INFO] EMS poll complete: 847 ONUs online, 23 offline

System Settings

See the Platform in Action